Photo of Lisa Nickels

Lisa Nickels

Owner

  After working for over a decade with State Farm, Lisa Nickels’ passion for insurance and desire to offer her clients options led her to start the Lisa Nickels Insurance agency in 2002. As a military veteran (Go Navy!) and successful businesswoman with expertise in her field, Lisa is driven to help clients with complicated…

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April Northrup

Personal Lines Sales Manager

April began her insurance career in 1999. She joined the Lisa Nickels Insurance team in 2002, 4 months after the agency opened. She is affectionately known as "Lisa's right hand man”! Her passion for customer satisfaction is infectious. April is Office Sales Manager for personal lines .  She is the proud mother of two beautiful children.  When not…

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Sherry Adams

Office Manager/Bookkeeper

When it comes to minding the store at LNIA, we’re glad we have Sherry Adams!  Sherry has been here at LNIA , we know Sherry loves a challenge and loves taking care of our HR, Finance and Office needs.  Sherry lives for the fall, especially when it comes time to watch the Dallas Cowboys with family.…

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Melanie Frith

Personal Lines Sales Manager (N-S)

  Melanie (we call her Melly) has been with LNIA since 2005. She loves the variety of tasks and the busyness working at LNIA brings each day. With “Saving the world one policy at a time!” Melly concentrates on sales, service and even functions as the our house seamstress when needed. Her advice to clients…

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Angela Westendorf

Personal Lines Sales Manager (H-M)

Angela has been with the LNIA team since 2013. She came to the team with 17 years of experience.  Serving as the personal lines sales account manager for the clients whose last names begin with H-M. Angela loves the fast pace we keep here at LNIA. Angela’s advice to clients is, “Never tickle a sleeping dragon, especially if…

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Kayla Bridwell

Commercial and Personal lines Customer Service Representative

Kayla started within  LNIA in 2015. She concentrates on putting our clients’ needs first and enjoys the new tasks and memories each day at LNIA brings. Kayla, our resident West Coast girl from California, loves animals, especially her 2 dogs and 1 guinea pig. Given a perfect summer day, she’d enjoy peace, love, and happiness…

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Kristin Ballard

Account Manager Clients Sh-Z

Kristin enjoys working with the staff at LNIA and we love working with her! Her advice to clients is, “Never underestimate or undervalue the importance of insurance. It’s the best way to protect your family, assets, and hard work!” Kristin loves Jesus, her family and friends, and her amazing, awesome son, Sam. Kristin’s perfect day…

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Anita Coffin

Personal Lines Sales Manager (A – C)

With over 25 years in her insurance career (LNIA since 2010), Anita loves the family atmosphere in our office. As the personal lines sales account manager for clients whose last names begin with A-C, Anita sells all lines of insurance, including, but not limited to, Automobile, Homeowners, Boat, Motorcycle, RV, Umbrella, Life and Health Insurance.…

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Mary Easterling

Commercial Account Manager

Originally from Southern California, Mary’s 18 years of experience in both CA and TX led her to LNIA, helping our clients with their commercial insurance needs over the last 3 years. She takes pride in making sure our clients are taken care of. Her advice to clients, “Take time to review your insurance policies annually…

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Gail Hays

Customer Service Representative

All hail our customer service queen! Since 2009, Gail’s combination of efficiency, analytical thinking and love for problem solving has served our clients’ well. Helping you is what she likes best about LNIA. As our resident vegan and animal rights proponent, Gail’s perfect day would include roaming the ocean on one of the Sea Shepherds…

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Pam Kidd

Customer Service Representative

With LNIA since 2010 and over 20 years in Customer Service, you can rely on Pam to help you with coverage inquiries, cancellations and reinstatement questions. Pam loves working at LNIA because of the great clients (and it doesn’t hurt to have her daughter, Shelby, working here). A perfect day for Pam would include a…

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Chris Northrup

Claims Specialist

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Rhonda Revels

Marketing Representative

With LNIA for over 14 years, Rhonda serves as our link to the community, driving business toward our agency, and fostering business relationships. With 36 years of marriage to a great man, 3 adult children and a beloved grandson, Rhonda also feels blessed to work in an environment where employees are cared for and creativity…

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Gale Taggart

New Business Processor

With LNIA since 2012, Gale will help your transition to becoming one of our beloved clients. Bring your questions regarding your coverage needs because Gale is ready for a challenge! A perfect day for Gale would include a white-sand beach or a villa in Tuscany laughing with family, friends and a good bottle of wine.…

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Shelby Wangel

Personal Lines Sales Manager ( D-G)

With LNIA since 2011, Shelby  is an Account Manager she handles clients last name D-G.  She’ll also follow up with you throughout the year about renewals because she loves saving people money! A perfect day for Shelby would include a Mexican beach, her Husband Kurt (newly married) & 3 fur babies. Shelby’s advice to LNIA clients is, “Trust LNIA!…